Return & Exchange Policy

Effective Date: June 16, 2026

At Sovereign Outlet, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a transparent and straightforward return and exchange process in full compliance with United Kingdom consumer protection laws and the Consumer Contracts Regulations.

This policy is governed and managed by Outlet Digital LLC.

1. Eligibility & Return Window

• 30-Day Return Guarantee: You have 30 calendar days from the date you receive your physical package to request a return or an exchange.

• Item Condition: To be eligible for a full refund or exchange, returned items must be unused, unworn, unwashed, and in the exact same condition that you received them. All original tags, labels, and protective packaging must remain fully attached.

• Inspection: Items showing clear signs of cosmetic wear, outdoor use, washing, distinct odors, or missing tags will not be accepted and will be returned to the sender.

2. Policy Exclusions

For safety and compliance reasons, please note the following exclusions:

• Hygiene & Safety: Certain footwear items, insoles, or personal apparel that have been worn or used outdoors cannot be returned due to hygiene regulations.

• Clearance: Items explicitly marked as "Final Sale" or part of an official clearance event are not eligible for standard returns unless they arrive damaged or faulty.

3. Step-by-Step Return Procedure

To initiate a return or exchange smoothly, please follow these exact steps:

• Step 1: Contact our customer support team directly at support@sovereignoutlet.com to officially request a Return Authorization Form.

• Step 2: Complete one authorization form per product you wish to return.

• Step 3: Once your request is verified and approved, our team will provide you with the official return warehouse address and detailed shipping instructions.

• Step 4: Pack the product securely in its original packaging and mail it back to us using a reliable, tracked courier service.

4. Shipping Costs & Responsibility

• Customer Responsibility: Customers are responsible for covering the direct shipping costs for returning an item, unless the product received was physically faulty, defective, or incorrect upon arrival.

• Tracking Requirement: We strongly advise and require using a tracked shipping service for your return. Sovereign Outlet and Outlet Digital LLC cannot be held liable or responsible for return parcels that are lost, delayed, or damaged in transit by the postal service.

5. Exchanges & Refund Processing

• Exchanges: Product exchanges are strictly subject to real-time stock availability. If your requested size or alternative item is out of stock, we will automatically issue a full financial refund instead.

• Refund Timeline: Once your returned item is safely received, inspected, and approved by our warehouse team, your refund will be automatically processed. The funds will be credited back to your original payment method within 5 to 7 business days.

6. Corporate Contact & Information

For any questions regarding your returns, refunds, or cancellations, please contact our dedicated legal and operational channels:

• Store Name: Sovereign Outlet

• Business Entity: Outlet Digital LLC

• Company Registration (EIN): 41-3973828

• Registered Office Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

• Customer Support Email: support@sovereignoutlet.com

• Operational Hours: Monday to Friday: 10:00 AM - 6:00 PM (UK Time)