Return & Exchange Policy

Return & Exchange Policy

Effective Date: August 13, 2026

At Sovereign Outlet, we want our customers to shop with confidence. This Return & Exchange Policy explains how returns, exchanges and refunds are handled for orders placed through our online store.

This policy is operated by Outlet Digital LLC and is designed to complement the statutory consumer rights applicable to customers in the United Kingdom. Nothing in this policy is intended to limit or exclude any rights provided by applicable consumer law.

1. 30-Day Return Policy

Customers may request a return or exchange within 30 calendar days from the date the order is received.

This 30-day return period applies to eligible products purchased through Sovereign Outlet, including regularly priced, promotional, sale and clearance products, except where a specific statutory exception legally applies.

To start a return or exchange, please contact:

support@sovereignoutlet.com

Our customer support team will provide the return instructions and the appropriate return address.

Please do not send a return to our registered corporate address unless specifically instructed to do so by our support team.

2. Condition of Returned Products

Returned products must be in their original, resaleable condition.

Customers may inspect or try on a product only to the extent reasonably necessary to determine its nature, characteristics, appearance and fit, similar to what would normally be permitted when examining a product in a physical store.

Returned products must not show signs of use beyond reasonable inspection or fitting.

Items should not be:

  • Worn beyond normal fitting;

  • Washed;

  • Altered;

  • Stained;

  • Damaged by the customer;

  • Contaminated with strong odors, fragrances or other substances.

Original tags, labels, accessories and packaging should be included where reasonably possible.

If a product has been handled beyond what is reasonably necessary and its value has been reduced, an appropriate deduction may be made from the refund where permitted by applicable law.

3. Online Purchase Cancellation Rights

Customers purchasing online may have statutory cancellation rights under applicable UK consumer law.

For eligible purchases, customers may notify us that they wish to cancel their order within 14 days after receiving the goods, without having to provide a reason.

After notifying us of the cancellation, the customer should return the goods within the applicable statutory return period.

Our voluntary 30-day return policy is offered in addition to these statutory rights and does not replace or restrict them.

To notify us of a cancellation, contact:

support@sovereignoutlet.com

If the order has already been dispatched, we may not be able to stop the parcel while it is in transit. However, dispatch does not remove any applicable statutory cancellation rights.

We will provide instructions for returning the goods after delivery.

4. Sale, Promotional and Clearance Products

Products purchased during a sale, promotional event or clearance event remain subject to applicable UK statutory consumer rights.

Eligible sale and clearance products are also covered by our 30-day return policy, subject to the conditions stated in this policy.

Simply marking a product as discounted, on sale, clearance or “Final Sale” does not remove statutory consumer rights where those rights apply.

Specific products that are legally exempt from cancellation or return rights will only be excluded where permitted by applicable law.

5. How to Request a Return

To request a return:

Step 1: Contact support@sovereignoutlet.com within the applicable return period.

Step 2: Provide your order number and identify the product you wish to return or exchange.

Step 3: Our support team will provide the appropriate return instructions and return address.

Step 4: Securely package the product and send it to the return address provided by our support team.

We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking information until your return has been completed.

6. Return Shipping Costs

Change-of-Mind Returns

For standard change-of-mind returns, including situations where the customer decides they no longer want the product, selects an incorrect size or requests a voluntary exchange, the customer is responsible for the direct cost of returning the product.

Sovereign Outlet does not charge a return restocking fee.

Faulty, Damaged or Incorrect Products

If a product arrives:

  • Faulty;

  • Defective;

  • Damaged; or

  • Different from what was ordered,

please contact support@sovereignoutlet.com as soon as possible.

Where the product does not conform to the order or applicable consumer law, Sovereign Outlet will cover the reasonable return shipping costs where required by law.

Customers should not incur unnecessary return shipping expenses before receiving instructions from our support team.

7. Return Labels

For standard change-of-mind returns, the return shipment and return label are generally the customer's responsibility.

Customers may use an appropriate postal or courier service and are strongly encouraged to select a tracked service.

Where the product is faulty, damaged, defective or incorrect, we will provide appropriate return instructions and cover reasonable return costs where required.

8. Exchanges

We accept exchanges for eligible products within the 30-day return period.

Exchanges are subject to product and size availability.

To request an exchange, contact:

support@sovereignoutlet.com

If the requested replacement product or size is unavailable, we may offer an alternative or issue a refund to the original payment method.

There is no restocking fee for eligible exchanges or returns.

Customers are generally responsible for the direct return shipping cost for voluntary size or product exchanges.

9. Refunds

Once your returned product has been received, it will be checked to confirm that it complies with the applicable return conditions.

Once the return has been confirmed, the refund will be issued to the original payment method.

We normally process approved refunds within 5 to 7 business days after receiving and checking the returned product, while also complying with any shorter or mandatory statutory refund deadlines that may apply.

After we issue a refund, your bank, card issuer or payment provider may require additional time to display the funds in your account.

Processing times imposed by financial institutions are outside our control.

10. Original Delivery Charges

Where applicable UK consumer law requires a refund of the original delivery charge following a statutory cancellation, Sovereign Outlet will refund the cost of the standard delivery option.

If the customer selected a premium, express or other delivery method that was more expensive than standard delivery, we are not required to refund the additional amount above the standard delivery cost unless otherwise required by law.

11. Faulty or Misdescribed Products

Nothing in this policy limits the customer's statutory rights regarding products that are:

  • Faulty;

  • Defective;

  • Not of satisfactory quality;

  • Not fit for their intended purpose; or

  • Not as described.

Where applicable, customers may have rights to a refund, repair, replacement or another remedy under UK consumer law.

These statutory rights exist independently from our voluntary 30-day return policy.

12. Exceptions

Certain categories of goods may be exempt from standard cancellation rights where permitted by applicable law.

Examples may include:

  • Personalised or custom-made products;

  • Perishable products;

  • Sealed goods that are not suitable for return for genuine health or hygiene reasons once the seal has been broken;

  • Other products specifically exempt under applicable consumer legislation.

Any exception will only be applied where legally permitted and will not restrict statutory rights relating to faulty, defective or misdescribed products.

13. Lost Return Parcels

Customers are responsible for ensuring that change-of-mind returns are appropriately packaged and sent to the return address provided by our support team.

We strongly recommend using a tracked shipping method.

Sovereign Outlet cannot accept responsibility for a customer-arranged return parcel that is lost in transit before reaching the designated return location, except where responsibility lies with Sovereign Outlet under applicable law.

14. Contact Information

For questions regarding returns, exchanges, refunds or cancellations, please contact us:

Store Name: Sovereign Outlet
Business Entity: Outlet Digital LLC
Company Registration (EIN): 41-3973828
Registered Office Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Customer Support Email: support@sovereignoutlet.com
Operational Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)

Please note that our registered corporate address is not necessarily our product return warehouse.

Customers must contact our support team before sending a return so that the correct return address and instructions can be provided.