Refund Policy

Effective Date: August 13, 2026

At Sovereign Outlet, we are committed to providing customers with a clear and transparent refund process.

This Refund Policy explains when refunds may be issued, how they are processed and the responsibilities of both the customer and Sovereign Outlet.

This policy is operated by Outlet Digital LLC and is intended to complement our Return & Exchange Policy and the statutory consumer rights applicable to customers in the United Kingdom.

Nothing in this policy is intended to limit or exclude any rights provided by applicable consumer law.

1. 30-Day Return and Refund Policy

Customers may request a return of an eligible product within 30 calendar days from the date the order is received.

Once an eligible returned product has been received and checked, a refund may be issued to the original payment method.

Our voluntary 30-day return policy applies in addition to any statutory rights available under UK consumer law.

To request a return or refund, contact:

support@sovereignoutlet.com

Our customer support team will provide the appropriate return instructions and return address.

Please do not send products to our registered corporate address unless specifically instructed to do so.

2. Change-of-Mind Returns

Customers may return eligible products within the 30-day return period if they change their mind, no longer want the product or selected an incorrect size.

For a standard change-of-mind return:

• The customer is responsible for the direct cost of returning the product;
• The product must meet the return conditions described in this policy and our Return & Exchange Policy;
• We strongly recommend using a tracked postal or courier service;
• There is no restocking fee charged by Sovereign Outlet.

Once the eligible returned product has been received and checked, the applicable refund will be issued to the original payment method.

3. UK Online Purchase Cancellation Rights

Customers purchasing eligible products online may have statutory cancellation rights under applicable UK consumer law.

For eligible purchases, customers may notify us that they wish to cancel the purchase within 14 days after receiving the goods, without having to provide a reason.

After notifying us of the cancellation, the customer should return the goods within the applicable statutory return period.

To notify us of a cancellation, contact:

support@sovereignoutlet.com

If an order has already been dispatched, we may no longer be able to intercept or stop the shipment.

However, dispatch does not remove any statutory cancellation rights that may apply.

If the parcel is already in transit, our support team will provide instructions for returning the product after delivery.

Our voluntary 30-day return policy is provided in addition to these statutory rights and does not replace or restrict them.

4. Condition of Returned Products

Returned products must be in their original, resaleable condition.

Customers may inspect or try on a product only to the extent reasonably necessary to determine its nature, characteristics, appearance and fit, similar to what would normally be permitted when examining a product in a physical store.

Returned products must not show signs of use beyond reasonable inspection or fitting.

Products should not be:

• Worn beyond normal fitting;
• Washed;
• Altered;
• Stained;
• Damaged by the customer;
• Contaminated with strong odors, fragrances or other substances.

Original tags, labels, accessories and packaging should be included where reasonably possible.

If a product has been handled beyond what is reasonably necessary and that handling has reduced its value, an appropriate deduction may be made from the refund where permitted by applicable law.

5. Faulty, Damaged, Defective or Incorrect Products

If you receive a product that is:

• Faulty;
• Defective;
• Damaged upon arrival;
• Incorrect;
• Not as described;
• Not of satisfactory quality; or
• Not fit for its intended purpose,

please contact us at:

support@sovereignoutlet.com

Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.

Where a product does not conform to the order or applicable consumer law, Sovereign Outlet will cover reasonable return shipping costs where required.

Customers should contact us before arranging an unnecessary or unusually expensive return shipment.

Nothing in this policy limits any statutory remedies available for faulty, defective or misdescribed goods.

6. Short-Term Right to Reject Faulty Goods

Where applicable under UK consumer law, customers may have a statutory short-term right to reject faulty goods within 30 days and request a refund.

This statutory right exists independently from our voluntary 30-day change-of-mind return policy.

Depending on the circumstances and applicable consumer law, customers may also have rights to a repair, replacement, price reduction or other remedy.

7. How to Request a Refund

To request a return and refund:

Step 1: Contact support@sovereignoutlet.com within the applicable return or cancellation period.

Step 2: Provide your order number and identify the product you wish to return.

Step 3: Briefly state the reason for the return. A reason is not required where applicable statutory cancellation rights allow cancellation without reason.

Step 4: Our customer support team will provide the appropriate return instructions and return address.

Step 5: Securely package the product and send it to the return address provided by our team.

We strongly recommend using a tracked shipping service and retaining your shipping receipt and tracking information until the return has been completed.

8. Return Shipping Costs

Change-of-Mind Returns

For standard change-of-mind returns, including incorrect size selections or voluntary returns, the customer is responsible for the direct return shipping cost.

Faulty, Damaged or Incorrect Products

Where a product is faulty, defective, damaged upon arrival or incorrect, Sovereign Outlet will cover reasonable return shipping costs where required by applicable law.

Customers should contact our support team before arranging the return so that the appropriate instructions can be provided.

9. Return Labels

For standard change-of-mind returns, the return shipment and any required return label are generally the customer's responsibility.

Customers may use an appropriate postal or courier service and are strongly encouraged to use a tracked shipping method.

Where the product is faulty, damaged, defective or incorrect, our customer support team will provide appropriate return instructions and arrange or reimburse reasonable return costs where required.

10. Inspection of Returned Products

Once a returned product reaches the designated return location, it will be checked to confirm its condition and eligibility for refund.

We will verify that the returned product corresponds to the order and that the applicable return conditions have been satisfied.

Reasonable inspection or fitting by the customer will not by itself prevent a refund.

However, where a product has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from the refund where permitted by applicable law.

11. Refund Amount

For approved returns, the applicable product purchase amount will be refunded to the original payment method.

Sovereign Outlet does not charge a restocking fee for eligible returns.

Any deductions will only be made where permitted by applicable law, including where excessive customer handling has reduced the value of a returned product.

12. Original Delivery Charges

Where applicable UK consumer law requires reimbursement of the original delivery charge following a statutory cancellation, Sovereign Outlet will refund the amount corresponding to the standard delivery option.

If the customer selected a premium, express or other delivery service that cost more than the standard delivery option, any additional amount above the standard delivery cost is not refundable unless otherwise required by applicable law.

Where standard shipping was originally provided free of charge, there is no original standard shipping charge to refund.

13. Refund Processing Time

Once an eligible returned product has been received and checked, we normally process approved refunds within 5 to 7 business days.

Where applicable consumer law requires the refund to be completed within a different statutory deadline, we will comply with that requirement.

Refunds will be processed without undue delay and within any applicable statutory refund period.

After Sovereign Outlet has issued the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Bank or payment-provider processing times are outside our control.

14. Refund Method

Approved refunds will normally be issued using the same payment method used for the original purchase.

We will not normally issue refunds using a different payment method unless:

• The original payment method is no longer available;
• A different method is required for technical reasons; or
• The customer expressly agrees to an alternative method where legally permitted.

15. Exchanges

Eligible products may also be exchanged within our 30-day return period, subject to product and size availability.

To request an exchange, contact:

support@sovereignoutlet.com

If the requested replacement product or size is unavailable, we may offer an alternative product or issue an applicable refund to the original payment method.

There is no restocking fee for eligible exchanges.

For voluntary exchanges, customers are generally responsible for the direct return shipping cost.

16. Sale, Promotional and Clearance Products

Products purchased during sales, promotions or clearance events remain subject to applicable UK statutory consumer rights.

Eligible promotional, sale and clearance products are also covered by our voluntary 30-day return policy, subject to the conditions stated in this policy.

Marking a product as discounted, promotional, clearance or “Final Sale” does not remove statutory consumer rights where those rights apply.

17. Exceptions

Certain categories of goods may be exempt from standard cancellation or return rights where permitted by applicable law.

Examples may include:

• Personalised or custom-made products;
• Perishable products;
• Sealed products that are unsuitable for return for genuine health or hygiene reasons once the seal has been broken;
• Other products specifically exempt under applicable consumer legislation.

Any exception will only be applied where legally permitted.

These exceptions do not remove statutory rights relating to products that are faulty, defective or misdescribed.

18. Lost Return Parcels

For customer-arranged change-of-mind returns, customers are responsible for ensuring that the product is appropriately packaged and sent to the return address provided by our support team.

We strongly recommend using a tracked shipping method.

Sovereign Outlet cannot accept responsibility for a customer-arranged return parcel that is lost in transit before reaching the designated return location, except where responsibility lies with Sovereign Outlet under applicable law.

19. Late or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, please first allow sufficient time for your bank, card issuer or payment provider to complete the transaction.

If the expected processing period has passed, please contact:

support@sovereignoutlet.com

Include your order number so that our customer support team can investigate the refund status.

20. Relationship With Our Return & Exchange Policy

This Refund Policy should be read together with our Return & Exchange Policy.

Where the two policies address the same matter, they are intended to operate consistently.

Nothing in either policy is intended to restrict or remove any statutory consumer right that cannot legally be excluded.

21. Contact Information

For questions about returns, refunds, cancellations or exchanges, please contact us:

Store Name: Sovereign Outlet
Business Entity: Outlet Digital LLC
Company Registration (EIN): 41-3973828
Registered Office Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Customer Support Email: support@sovereignoutlet.com
Operational Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)

Please note that our registered corporate address is not necessarily our product return warehouse.

Customers must contact our support team before sending a return so that the correct return address and instructions can be provided.